LEGAL

Privacy Policy

Last updated: July 2026

At Natural Eros (“we”, “us”, or “our”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our products and services.

1. Information We Collect

We may collect information you provide directly to us — such as your name, email address, and phone number — when you sign up for updates, contact us, or place an order. We also automatically collect certain technical data, including your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

  • To provide, operate, and improve our website and products
  • To respond to your enquiries and provide customer support
  • To send you updates, offers, and marketing communications (where you have opted in)
  • To process orders and manage our relationship with you
  • To comply with legal obligations

3. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, analyse site traffic, and improve your experience. You can control cookies through your browser settings; disabling them may affect certain features of the site.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business (such as email, hosting, and analytics providers), and where required by law. These parties are obligated to protect your data.

5. Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, object to certain processing, or withdraw consent. To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].